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Tag Archives: service design
Customer Experience 2015: Conference Report
Last month I had the opportunity to attend the Customer Experience Conference 2015 (CX 2015) run by UX Australia. The conference was about designing customer services, and was coupled with a single-day workshop demonstrating techniques for customer journey mapping. There are many definitions … Continue reading
Posted in UX Design
Tagged customer experience, CX, empathy, human-centered design research, participatory design, qualitative, service design, ux
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