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Category Archives: UX Design
Customer Experience 2015: Conference Report
Last month I had the opportunity to attend the Customer Experience Conference 2015 (CX 2015) run by UX Australia. The conference was about designing customer services, and was coupled with a single-day workshop demonstrating techniques for customer journey mapping. There are many definitions … Continue reading
Posted in UX Design
Tagged customer experience, CX, empathy, human-centered design research, participatory design, qualitative, service design, ux
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Agile UX 2015: Conference Report
Last month I had the opportunity to attend the Agile UX conference in Sydney. A one day conference, run by UX Australia, the topics centred around “designing great user experiences within an Agile environment”. For me, as a non-UX practitioner, … Continue reading
Scurvy, A/B Testing, and Barack Obama
It’s being almost 3 months since I start implementing A/B tests for one of our clients and I have to say I am enjoying it a lot. A/B testing is very powerful technique. Not only does it increase your web site … Continue reading
UX Australia 2014 – Melbourne Redux
UX Australia 2014 Redux was a one day Melbourne based recap of UX Australia’s 2014 Sydney conference. It was a chance for those who had missed out to see the most popular presentations. The following is a brief overview of the presentations.